Privacy Policy

PRIVACY POLICY

Last Updated: March 19, 2024

Introduction to Privacy Policy

This Privacy Policy ("Privacy Policy") applies to your use of the Razorpay website hosted at razorpay.com, the Services (as defined under the Razorpay Terms of Use), and Razorpay applications on mobile platforms (Android, Blackberry, Windows Phone, iOS, etc.) (collectively referred to as "RAZORPAY" or the "WEBSITE").

This Privacy Policy does not apply to:

• Third-party websites linked to Razorpay.
• Relationships you may have with businesses listed on Razorpay.

The terms:

• "We", "Our", "Us" refer to Razorpay.
• "You", "Your", "User" refer to users of Razorpay.
• "Personal Information" means information that identifies you personally, such as:
  • Name
  • Phone Number
  • Email Address
  • Any other information linked to such identifiers

We implement reasonable security practices and procedures appropriate to the nature of the information being protected. However, due to the inherent vulnerabilities of the Internet, complete security cannot be guaranteed.

By using this Website, you:

• Agree to be bound by this Privacy Policy.
• Consent to the collection, use, processing, and sharing of your Personal Information as described herein.

If you do not agree with these terms, please do not use the Website.

The Terms and Conditions provided separately form an integral part of your use of this Website and should be read together with this Privacy Policy.

Information We Collect and How We Use It

We collect, receive, and store your Personal Information.

If you provide credentials of third-party accounts ("Third Party Account Information"), some content and information from those accounts may be transmitted to Razorpay if you authorize such transmission.

You may choose not to provide certain information; however, doing so may restrict your ability to:

• Register with Razorpay.
• Use certain features and services.

We make commercially reasonable efforts to ensure that Personal Information collected is limited to information necessary for the purposes described in this Privacy Policy.

If we intend to use your information for purposes different from those for which it was collected, we will seek your consent before such use.

The information collected may be used for:

• Providing services
• Promoting safe use of services
• Measuring interest in products and services
• Sending offers and updates
• Troubleshooting issues
• Customizing user experience
• Preventing fraud and criminal activity
• Collecting payments
• Enforcing Terms and Conditions
• Other purposes disclosed at the time of collection

Account Information of Merchants

When you create a Razorpay account, we may collect:

• Name
• Email Address
• Mobile Number

We may also collect and store Sensitive Personal Data or Information, including:

• Credit Card Details
• Debit Card Details
• Bank Account Information
• KYC Documents
• Information required under RBI regulations

Your email address may be used for:

• Updates
• News
• Newsletters
• User communications

You may unsubscribe using the unsubscribe link provided in such communications.

Your mobile number may be used for:

• Transaction alerts
• SMS notifications

To stop receiving SMS alerts, users may contact Razorpay Support.

Data Protection Commitment

Razorpay states that:

• Personal Information will not be made public.
• Personal Information will not be sold to third parties.

Right to Erasure

Users have the option to erase their information, including Personal Information.

Upon request, Razorpay will delete stored user information from its servers.

Customer Information

Razorpay may store customer information such as:

• Address
• Mobile Number
• Third-Party Wallet Details
• Card Details
• Email Address

Information is shared with businesses only when customers choose to share it through Razorpay-powered applications.

Razorpay is not liable for misuse of such information by businesses receiving it.

Activity Information

Razorpay records information regarding Website usage, including:

• Searches performed
• Pages viewed
• Browser type
• IP address
• Location
• Requested URL
• Referring URL
• Timestamp information

This information is used for:

• Administration
• Security
• Service improvements
• Statistical analysis

Users cannot be personally identified through aggregated statistical information.

Intellectual Property Rights

Razorpay owns all intellectual property rights associated with the Website and its content.

Downloading or copying Website content does not transfer ownership rights.

The Website and its content are protected under applicable copyright laws.

Our Intellectual Property

Razorpay's:

• Logos
• Product Names
• Service Marks
• Trademarks
• Copyrights
• Other Intellectual Property

remain the exclusive property of Razorpay.

Users may not display or use Razorpay intellectual property without prior written permission.

Cookies

Razorpay uses cookies to:

• Identify browsers
• Improve services
• Enhance user experience

Types of cookies used:

Session Cookies

Expire when the browser is closed.

Persistent Cookies

Remain until manually deleted.

Users may disable cookies through browser settings; however, some Website functionality may stop working.

Third-party tools may also use cookies to:

• Collect anonymous information
• Analyze interactions with Razorpay products and services
• Deliver targeted advertisements

No Personal Information is collected through these processes.

Users may opt out by disabling cookies.

Enforcement

Razorpay may use collected information, including Personal Information, to:

• Investigate violations
• Enforce Terms and Conditions
• Enforce this Privacy Policy

Transfer of Information

Razorpay may share Personal Information with:

• Banks
• RBI
• Regulatory Authorities
• Service Providers necessary to provide services

These parties are required to use the information only for providing requested services.

Affiliates

Information may be shared with:

• Parent Companies
• Subsidiaries
• Joint Ventures
• Other affiliated entities

All affiliates must comply with this Privacy Policy.

Business Transfers

If Razorpay is acquired, Personal Information may transfer to the acquiring entity.

Legal Disclosures

Information may be disclosed when reasonably necessary to:

• Investigate illegal activities
• Enforce agreements
• Comply with legal requirements
• Protect rights, reputation, and property

Aggregated Information

Razorpay may share aggregated, non-identifiable information with:

• Advertisers
• Business Partners
• Content Distributors

Links to Third-Party Websites

References to third-party:

• Names
• Products
• Services
• Websites

are provided solely for convenience.

Razorpay does not endorse such third parties and is not responsible for their privacy practices.

Users are encouraged to review third-party privacy policies.

User Access to Personal Information

Registered users can:

• Modify Personal Information
• Change Privacy Preferences

through the Account section of the Website.

Security

User accounts are password protected.

Razorpay uses industry-standard measures to protect stored Personal Information.

Access is restricted to employees and contractors who require the information for their job functions.

For security-related questions:

Email: disclosures@razorpay.com

Users acknowledge that Razorpay is not responsible for information intercepted during Internet transmission.

Terms and Modifications to this Privacy Policy

This Privacy Policy may be changed at any time without prior notice.

Users should periodically review the policy for updates.

Changes become effective immediately upon publication.

Users are responsible for maintaining accurate and current Personal Information.

Continued use of Razorpay after changes constitutes acceptance of the revised Privacy Policy.

Applicable Law

This Privacy Policy is governed by the laws of India.

Any disputes arising from use of the Website shall be subject to the exclusive jurisdiction of competent courts and tribunals in:

Bengaluru, India

Complaints and Grievance Redressal

Users may contact Razorpay to:

• Provide feedback
• Submit complaints
• Raise privacy concerns

Data Protection Officer (DPO)

Mr. Shashank Karincheti
Razorpay Software Private Limited

Address:
No. 22, 1st Floor, SJR Cyber,
Laskar-Hosur Road, Adugodi,
Bangalore – 560030

Phone: 080-46669555

Email: dpo@razorpay.com

Grievance Portal: https://razorpay.com/grievances/

Acceptance Details